Get instant support by clicking here, messaging us directly, or emailing our team at Success@Lotto.com.

Before you place an order, we must confirm you are physically present in the state you are ordering in. If you are unable to verify your location, please try these troubleshooting tips:

• Turn your wifi off and on

• Ensure that you have location services enabled on your device and browser

• Ensure that any VPNs, proxies, or remote desktops are disabled on your device

• Clear browser history and all cookies

• Restart your device and try again

For mobile safari or wired connection issues, please try these troubleshooting tips:

• Different device or our App

• A wireless connection

If you’re still unable to place your order, get instant support by clicking here, messaging us directly, or emailing our team at Success@Lotto.com.

Please ensure you are using a valid Visa™ or Mastercard™ and the correct card details have been entered. Apple Pay®, Discover℠, Paypal™, and Venmo™ are also available payment methods.

If everything seems right but you are still experiencing issues, please try to use another card. We also encourage you to reach out to your card provider to find out if they process payments for lottery courier services, as some don’t.

With Lotto.com, we offer up to one-hundred (100) LINES FOR EACH GAME! The feature makes it easy to maximize your chances of success!

Note: *The amount of tickets you receive will be based on how we are able process your order.* Following our confirmation email, all purchased lines will be available in your “Orders“ section.

To win a prize, your lucky numbers and bet type must match the winning numbers and the order they're in. To increase your chances of winning, you can play with multiple lines and select different bet types for each line, as well as increase the wager amount (available at $1, $2, $5 and $10).

The prize table can be found by clicking on the “Prizes“ tab.

If you have won big, congratulations!

Winnings of $1,201 or more must be claimed directly with the Puerto Rico Lottery. Should you win, Lotto.com will contact you regarding the safe and secure delivery of your winning ticket to you.

Prizes must be claimed within one (1) year of the winning draw date.

Drawings are held twice daily at 2 P.M. & 10 P.M. Lotto.com has a cutoff time of 1:25 & 5 PM EST to make sure your ticket is processed in time. If you purchase a ticket after the cutoff time, your ticket will be entered into the following draw.

Yes, all subscriptions for will be renewed twice a day for each midday and evening draw. At this time, there is no option to participate only in midday or evening draws. If your subscription is active, it will enroll you in all draws.